Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
Everybody will be affected: the well-off as well as the nation's veterinary practice owners and just about every tax-paying American. Here’s our guess in President Trump’s first month of office on the future of Uncle Sam’s revenue.
When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
Feel out of your depth talking the practice owner into a new piece of expensive equipment or planning your own startup or practice purchase? You’re not alone. Here’s the short answer to, “What do I need to think about when I borrow a lot of money?”