Feline practice management

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Service calls: 5 strategies to inspect and improve customer service

VETERINARY ECONOMICS : Dec 01, 2009

Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.

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Show respect for patients in the words you use

FIRSTLINE : Dec 01, 2009

Would you talk about your grandma that way?

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When employees get on Facebook

VETERINARY ECONOMICS : Dec 01, 2009

Team members can express themselves with social media as long as everyone understands the rules.

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Optimizing feline housing in shelters (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS : Nov 01, 2009

It is only relatively recently that shelters actually house cats. Most older shelters were designed to house only dogs as this was the legal mandate of animal control.

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Q&A: Giving bad employee references

VETERINARY ECONOMICS : Nov 01, 2009

Tips to keep you and your practice out of trouble when giving job references.

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5 ways to benefit from online team CE

VETERINARY ECONOMICS : Oct 01, 2009

Put down the pencil and pick up a mouse for a new way to educate employees.

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Medical waste chart: Take the danger out of dumping

VETERINARY ECONOMICS : Sep 21, 2009

Remind your team what goes in medical waste and what goes in the dumpster.

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Angry cat presents a sticky problem

DVM360 MAGAZINE : Aug 01, 2009

The cat's name was Whoops, and it fit the rascal perfectly. He arrived in a pet carrier and would hiss and slap at the cage door if anyone even looked in his direction.

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Veterinarians offer alternative payment methods to cash-strapped clients

VETERINARY ECONOMICS : Aug 01, 2009

Some of your clients are struggling financially. Here's what you should and shouldn't be doing to help them pay for pet healthcare.

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Veterinarians' pets may not receive top-level care

VETERINARY ECONOMICS : Aug 01, 2009

We know the truth. You don't comply with your hospital's standards of care when it comes to your own pets. See the surprising data and explore why it might just be human nature.