Whether a veterinary client's pet is getting a cancer diagnosis, the pet owner is managing a chronic condition such as allergies or they're visiting you for the very first time, here’s how to nail best practices to show off your financial savvy when it comes to payments and, maybe, encourage folks to look into pet insurance down the line.
New KPI trackers. Funny client education materials. Better ways to manage medical records. All this and more in our business-focused roundup of stuff we heard about in meetings, saw on a show floor or caught word of so far this year!
Toxic veterinary teams are a problem, and the data shows it’s not just about bruised egos from the gossip and rudeness. It hurts patients too. And the damage caused by one pet's bad experience may never be reversed.