Articles by Mark Opperman, CVPM - Veterinary Healthcare
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Articles by Mark Opperman, CVPM

Mark Opperman, CVPM


Veterinary Economics Hospital Management Editor Mark Opperman is a certified veterinary practice manager and owner of VMC Inc., a veterinary consulting firm based in Evergreen Colo.

Articles
How to deal with difficult clients (Proceedings)
August 1, 2011

It's easy to forget that our clients do not necessarily understand the jargon, acronyms and terms that we use every day and take for granted. Using plain language involves translating our language into language that the client can understand.

Controlling your inventory & support staff costs (Proceedings)
August 1, 2011

Your inventory costs to gross should be 14-16%

Effective credit & collection techniques (Proceedings)
August 1, 2011

The Big Question – Should I Extend Credit?

Compensating doctors fairly—both owners and associates (Proceedings)
August 1, 2011

Production is defined as fees generated and collected for services the doctor is formally involved in the delivering.

Don't just meet your clients expectations, exceed them! (Proceedings)
August 1, 2011

What makes the Ritz Carlton THE RITZ CARLTON? Why do they consistently provide the gold standard in customer service? Let's find out!

Income harvest: Let's pick the low hanging fruit (Proceedings)
November 1, 2010

Before you schedule the cherry picker to come to your practice, let's see if we can fill your basket with some of the "low hanging" fruit.

How to control your support staff and inventory costs within your practice (Proceedings)
August 1, 2010

Your inventory costs to gross should be 14-16%.

Understanding the marketing of veterinary products and services (Proceedings)
August 1, 2010

Marketing – What Does This Term Mean?

Communication: The key to success (Proceedings)
August 1, 2010

Effective Communication — Communication is an Underrated Art

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