Fractious cats are an inevitable part of small animal practice. A client's decision to return to your hospital for future veterinary services may hinge on how the doctor and staff deal with these patients. In fact, your level of achievement in the "art of practice" is seen vividly in your ability to deal with these difficult patients.
The most common behavior problem of cats is inappropriate elimination (IE). It is the cause of owners taking drastic measures including banning the cat to the outdoors, abandonment, surrender to a shelter, and euthanasia. It is important that a simple cookbook answer not be used for these cats as is illustrated by the approach that I use.