Articles by David M. Lane, DVM, MS - DVM
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Articles by David M. Lane, DVM, MS

Bad reaction: How to prevent your veterinary practice from falling in the reactive medicine trap

You may have found yourself dealing with an ailing pet, its angry owners and stiff competition from a nearby clinic. Use these tips to help you steer clear of detrimental, reactive practices and focus on providing the best care possible—proactively.
Mar 1, 2014

You may have found yourself dealing with an ailing pet, its angry owners and stiff competition from a nearby veterinary clinic. Use these tips to help you steer clear of detrimental, reactive practices and focus on providing the best care possible—proactively.

Pervasive inefficiency in veterinary clinics

Being busy in a veterinary hospital doesn't mean being productive—or profitable.
Feb 1, 2014

Being busy in a veterinary hospital doesn't mean being productive—or profitable.

The humane movement: The challenge and the future of the veterinary profession

Avoid direct opposition of animal welfare groups during this cultural shift.
Apr 1, 2013

Veteirnarians should avoid direct opposition of animal welfare groups during this cultural shift.

Don't let veterinary team member raises raise your blood pressure

Be smart about the costs of employing team members and make sure you can pay for what you promise
Feb 1, 2012

Be smart about the costs of employing veterinary team members and make sure you can pay for what you promise

Keep your eyes on the veterinary practice interview: How women differ from men in the hiring process

If you have trouble with constant turnover and filling open positions, take stock of your communication—especially when it comes to women
Oct 1, 2011

If you have trouble with constant veterinary team turnover and filling open positions, take stock of your communication

Emotional price points: The real reason for dropping client visits?

Veterinarians haven't paid enough attention to this phenomenon when setting fees. Now they have to.
Jul 1, 2011

Veterinarians haven't paid enough attention to this phenomenon when setting fees. Now they have to.

Satisfaction guaranteed?

Fee increases and poor customer service may signal new troubles for veterinary practices
Mar 1, 2011

As Karen walked into the veterinary practice's waiting room, her cat Freddie peered out of his travel crate, bobbing his head in an unrelenting search for an exit.

Build relationships with veterinary clients with healthy power and helpful behaviors

You need to modify your behavior to the situation and build power relationships that help, not hurt
Nov 1, 2010

You need to modify your behavior to the situation and build power relationships that help, not hurt

What veterinarians can learn from plumbers

We can learn a lot from plumbers when it comes to charging for our services
Sep 1, 2010

We can learn a lot from plumbers when it comes to charging for our services

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