When performing otoscopic examinations in dogs and cats, especially ones with severe otitis externa, I put a little Surgilube (Fougera) lubricating jelly on the otoscope speculum to ease discomfort caused by the examination.
Treating these ears can be frustrating because of changing susceptibility profiles. The organism can become resistant to all available antibiotics or may become susceptible only to expensive or difficult-to-obtain antibiotics.
Otitis externa is an inflammatory condition with or without concurrent infection and is the most common dermatological disease in a busy veterinary practice. Thus it is the most common claim forwarded to veterinary insurance companies. For the most part, the majority of cases are simple, and treatment clears the disease in a few days.
Your veterinarian has just informed you that your dog has otitis, or inflammation of the ear. Luckily, most cases of otitis are caught during the early stage of the disease, so the chances for getting your dog's ears back in tip-top shape are good.