Editors' comments and advice for the veterinary team - Firstline
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Front Desk
Source: FIRSTLINE

Are you prepared?

June 1, 2008

Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.

Team members grow the veterinary practice

February 5, 2014

Encourage staff members to be proactive about helping the practice.

Source: FIRSTLINE

Why you work in veterinary medicine

February 1, 2014

Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.

Source: FIRSTLINE

What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

Use care when you leave money messages for veterinary clients

January 1, 2014

Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.

Source: FIRSTLINE

Top 5 ways veterinarians infuriate front-desk staff

November 13, 2013

Sometimes you can't win for losing in the clinic.

Source: FIRSTLINE

Build a better meeting

November 1, 2013

Use these ideas to take your meeting from terrible to terrific.

Veterinary practice poster: Can you put your phone away?

September 1, 2013

Use this free poster to remind veterinary team members to put away their cell phones during work hours.

Source: FIRSTLINE

Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys

September 1, 2013

Use this discussion guide to brainstorm questions for your own veterinary client survey.

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