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Source: FIRSTLINE Are you prepared? June 1, 2008 By: Portia Stewart Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.

Source: FIRSTLINE Managing veterinary team members with inappropriate clothing or makeup April 17, 2013 By: Shawn G. McVey, MA, MSW Avoid awkward conversations by citing clinic rules.

Source: FIRSTLINE Core values are front and center at the successful veterinary practice March 1, 2013 By: Julie Mullins Be transparent with goals and see them met.

Source: FIRSTLINE Top tips for telephones in the veterinary practice February 11, 2013 Treat the phone like the revenue source it is.

Source: FIRSTLINE Bring positivity to your veterinary team on down mornings January 23, 2013 Your outlook?and that of your staff?is in your own hands.

Source: FIRSTLINE How to boost positivity in your veterinary team when you're not the boss November 14, 2012 Enthusiasm among co-workers feels organic, not mandated by management.

Source: FIRSTLINE Help! My veterinary boss doesn't follow her own policies June 6, 2012 By: Mark Opperman, CVPM Rules are rules and shouldn't be broken?even by those who make them.

Source: FIRSTLINE Exceed veterinary client expectations January 25, 2012 By: Mark Opperman, CVPM Personalized service pays off.

Source: FIRSTLINE The role of veterinary team members in real-time care January 4, 2012 By: Fred Metzger, DVM Make the best use of first and last contact with clients and keep the day moving.

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