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Communication

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Source: FIRSTLINE Keep families healthy September 1, 2006 By: Dwight D. Bowman How do I prevent my clients from getting zoonotic infections?

Source: FIRSTLINE New boss, new job September 1, 2006 By: Sheila Grosdidier, BS, RVT The new owner changed my duties, and I don't like my job anymore. What can I do?

Source: FIRSTLINE 7 tips to defuse angry clients July 1, 2008 By: Sheila Grosdidier, BS, RVT Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE Solutions for abusive clients July 1, 2008 By: Sheila Grosdidier, BS, RVT How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE Sample conflict resolution plan July 1, 2008 By: Sheila Grosdidier, BS, RVT Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.

Source: FIRSTLINE Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE Patient record checklist July 1, 2008 Use these checklist to help update and ensure complete patient medical records.

Source: FIRSTLINE Sample script: Offer smooth discharge visits July 1, 2008 By: Pam Stevenson, CVPM You: Hello, Ms. Worrysome.

Source: FIRSTLINE Put new hires on the right path June 1, 2008 By: Julie Gurnon Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

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