Communication tools for the veterinary team - Firstline
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Communication
Source: FIRSTLINE

Keep families healthy

September 1, 2006

How do I prevent my clients from getting zoonotic infections?

Source: FIRSTLINE

New boss, new job

September 1, 2006

The new owner changed my duties, and I don't like my job anymore. What can I do?

Source: FIRSTLINE

7 tips to defuse angry clients

July 1, 2008

Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

Sample conflict resolution plan

July 1, 2008

Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Patient record checklist

July 1, 2008

Use these checklist to help update and ensure complete patient medical records.

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

Source: FIRSTLINE

Put new hires on the right path

June 1, 2008

Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

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