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Communication Strategies

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Source: FIRSTLINE Ask Amy: I want my discount back September 1, 2006 Our practice just cut employee discounts because of an IRS law. Most of us have worked here for five or 10 years, and we have many pets to take care of. We can't afford their care now. Should we look for other jobs?

Source: FIRSTLINE Blood tests: 10 smart responses to clients' questions September 1, 2006 By: Caitlin Rivers Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.

Source: FIRSTLINE TLC: The best prescription September 1, 2006 By: Portia Stewart A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.

Source: FIRSTLINE Managing veterinary team members with inappropriate clothing or makeup April 17, 2013 By: Shawn G. McVey, MA, MSW Avoid awkward conversations by citing clinic rules.

Source: FIRSTLINE Top tips for telephones in the veterinary practice February 11, 2013 Treat the phone like the revenue source it is.

Source: FIRSTLINE Keep role-playing in veterinary staff meetings productive September 13, 2012 By: Ernest E. Ward Jr., DVM Demonstration of proper interactions is a useful training tool.

Pain management: Lunch and learn September 11, 2012 Continue your learning by planning a lunch and learn during your next team lunch. You can find all the tools you need here.

Source: FIRSTLINE Top 10 ways for veterinary clinics to blow it on social media June 21, 2012 Your team may be mishandling Twitter and Facebook. Watch and learn.

Source: FIRSTLINE What kind of content do veterinary clients really want to see on social media? May 23, 2012 Wise use of Facebook and Twitter will result in valuable engagement.

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