Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

TLC: The best prescription

September 1, 2006

A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.

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Ask Amy: I want my discount back

September 1, 2006

Our practice just cut employee discounts because of an IRS law. Most of us have worked here for five or 10 years, and we have many pets to take care of. We can't afford their care now. Should we look for other jobs?

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Blood tests: 10 smart responses to clients' questions

September 1, 2006

Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.

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What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

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Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

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Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

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Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

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Don't make these mistakes on your veterinary practice's social media feeds

December 1, 2013

Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

Source: FIRSTLINE

Build a better meeting

November 1, 2013

Use these ideas to take your meeting from terrible to terrific.

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