Communication and management tools for the veterinary team - Firstline
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Editor's Picks
Source: FIRSTLINE

Are you serious?

April 1, 2008

How you deliver information may be overriding your message—and preventing colleagues and clients from taking you seriously. Learn how to improve your presentation and earn their respect.

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The long walk to goodbye

April 1, 2008

Whether I'm helping pets heal or helping their owners say goodbye, my job in veterinary oncology brings special patients and their families into my life who remind me why I love pets—and my work.

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Do you know your stuff?

April 1, 2008

"I'm not the doctor" isn't a reason to not know the answer to these common client concerns. Here's a look at some of the facts everyone should know.

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Service in a strange land

March 1, 2008

You must watch what you eat. You can't drink the water or even brush your teeth with it. Nothing is sterile. And yet, my experiences at a spay and neuter clinic in the Dominican Republic have been among the most rewarding in my career.

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Generation wars: Can't we all just get along?

March 1, 2008

She's a workaholic. He doesn't get the rules. She wants a steady, independent work environment, while he prefers lots of activity and public recognition. Here's a quick guide to the care and feeding of team members from different generations.

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Quit waiting around for no-shows

January 1, 2008

You'd much rather be working with clients and pets than thumb-twiddling or standing around dreaming about services you could be rendering. So use these tips to cut back on no-shows and get back to business.

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How to serve clients with disabilities

January 1, 2008

Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.

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Diagnosis: blocked!

January 1, 2008

My own illness gave me a glimpse into the tough road to recovery the patients at our clinic face every day—and how my care can make a difference.

Source: FIRSTLINE

7 tips to transform bad behavior

January 1, 2008

Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.

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