Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: VETERINARY ECONOMICS

Resources to help you and your team connect with cat-owning clients

June 13, 2014

Put these feline-focused handouts to work for your veterinary clinic today.

Source: FIRSTLINE

Finding the sunshine in euthanasia

June 1, 2014

The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.

Source: FIRSTLINE

3 steps for pet nutrition home runs

June 1, 2014

Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.

Source: VETERINARY ECONOMICS

Client handout: What to do for my dog's itchy, sore ears?

June 1, 2014

Use this handout to talk to veterinary clients about what otitis is and what they can do to help their pet.

Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: FIRSTLINE

3 reasons pet owners say "no" to microchips

June 1, 2014

Learn how to respond when pet owners resist your microchip recommendations.

Source: FIRSTLINE

Phone etiquette: What veterinary practice owners don't know

May 29, 2014

Crucial team members are facing a mountain of work.

Source: dvm360

Andy Roark video: Comfy pets are happy pets

May 28, 2014

Give your veterinary patients the royal treatment they deserve.

Source: FIRSTLINE

Dog bite prevention for the littlest pet owners

May 1, 2014

Keep people—and pets—safe with these quick tips to head off dangerous situations.

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