Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Script: Answering pet owners' questions about heartworm resistance

March 1, 2014

Learn how to respond when clients ask your veterinary team about heartworm resistance.

Source: FIRSTLINE

7 steps to make your veterinary practice comfortable for older pets

March 1, 2014

Use these tips to ease the pain and strain of a veterinary visit for senior pets.

Source: FIRSTLINE

Two views of veterinary client communication

March 1, 2014

Understand the pet owner's perspective and reach out to form a lasting bond.

Source: FIRSTLINE

Allergy testing: What's each veterinary team member's role?

March 1, 2014

Learn how each member of your veterinary team plays a role in educating pet owners about allergy testing.

Source: FIRSTLINE

Make time to talk to pet owners about parasites

March 1, 2014

Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.

Source: FIRSTLINE

7 tips to elevate your veterinary service

March 1, 2014

Help your team adapt to change and energize your connection with pet owners.

Source: VETERINARY ECONOMICS

Client handout: Create a tick-free zone in your backyard

February 26, 2014

Use this handout to talk to veterinary clients about simple landscaping techniques they can use to make their backyards safer for pets.

Source: VETERINARY ECONOMICS

Why parasite control really matters

February 26, 2014

Embed this video on your veterinary practice website to attract visitors—and keep pets healthy when it comes to fleas and ticks.

Source: FIRSTLINE

Q&A: A veterinary team approach to dental care

February 1, 2014

Consider this advice to get your whole veterinary team on board to offer the topnotch veterinary care pets need for better dental health.

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