Updates about Firstline Live veterinary team education - Firstline
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Firstline Live
Source: FIRSTLINE

CVC video: Beat back negative comments

April 27, 2012

Veterinary Economics and Firstline editor Brendan Howard reports live from Firstline Live at CVC Washington, D.C.

4 ways to make clients smile, from Firstline Live in Kansas City

August 26, 2011

Brian Conrad tells Firstline Live attendees how you can make clients happy—even when they're wrong.

Source: FIRSTLINE

Hey, boss, here's why you should send me to see Shawn McVey

January 12, 2010

$1 of travel expense equals $6 in revenue.

Source: FIRSTLINE

Firstline Live 2009: Stay competitive with a Web pharmacy

August 29, 2009

Don't let online-only pharmacies take your business.

Source: FIRSTLINE

Getting naysayers on board

August 28, 2009

Some team members always seem to shoot down ideas. Here's how to turn those objectors into supporters.

Source: FIRSTLINE

The buzz about Firstline Live

June 19, 2009

Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.

Source: FIRSTLINE

Tip from Firstline Live 2008: Fix your phone troubles

August 24, 2008

Here's help for overworked receptionists.

Source: FIRSTLINE

Tip from Firstline Live 2008: Improve client compliance with role-playing

August 22, 2008

Practice is essential to getting it right with clients.

Source: FIRSTLINE

A quick tip from Firstline Live: Offering a strong recommendation to clients

April 22, 2008

Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.

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