Shawn McVey articles - Firstline
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Shawn McVey articles
Source: FIRSTLINE

Ask Shawn: Am I a hospital administrator or a custodian?

June 1, 2014

Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.

Source: FIRSTLINE

Live from CVC: Does your mission motivate your team?

May 7, 2014

Is there a bleep in your veterinary practice's internal mission statement--and does it motivate you? Business Channel Director Brendan Howard shares one practice's mission statement from Shawn McVey's preconvention seminar, "Hit Your Hospital's 'Refresh' Button: Pathway Planning for a New Future" at CVC Washington D.C.

Source: FIRSTLINE

Ask Shawn: Sick of a seller in our veterinary practice

April 10, 2014

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

Source: FIRSTLINE

How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: FIRSTLINE

Ask Shawn: Dissed by our veterinarian

September 1, 2012

Our veterinarian constantly picks on everything we do at work. Help!

Source: FIRSTLINE

Ask Shawn: Getting a fair shake as a male veterinary technician

June 1, 2012

I'm a male technician in a mostly female practice. I've been here just as long as another female technician who's less experienced than me. She was promoted—I wasn't. How do I get my fair shake?

Source: FIRSTLINE

Creative rewards for veterinary team members

December 21, 2011

Innovative ideas for showing gratitude.

Source: VETERINARY ECONOMICS

Live from the CVC in Kansas City: How to transform toxic team members

August 28, 2011

You know your practice has toxic employees, but do you know how to change them? Shawn McVey reveals how to detox your team.

Source: FIRSTLINE

Q&A: Tired of babysitting my veterinary team members

June 1, 2011

Q: I've worked as a practice manager for 10 years and I still can't get people to take responsibility. What can I do to encourage my team members to step up to the plate? —Burnt-out

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