Shawn McVey articles - Firstline
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Shawn McVey articles
Source: FIRSTLINE

How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: FIRSTLINE

Ask Shawn: Dissed by our veterinarian

September 1, 2012

Our veterinarian constantly picks on everything we do at work. Help!

Source: FIRSTLINE

Ask Shawn: Getting a fair shake as a male veterinary technician

June 1, 2012

I'm a male technician in a mostly female practice. I've been here just as long as another female technician who's less experienced than me. She was promoted—I wasn't. How do I get my fair shake?

Source: FIRSTLINE

Creative rewards for veterinary team members

December 21, 2011

Innovative ideas for showing gratitude.

Source: VETERINARY ECONOMICS

Live from the CVC in Kansas City: How to transform toxic team members

August 28, 2011

You know your practice has toxic employees, but do you know how to change them? Shawn McVey reveals how to detox your team.

Source: FIRSTLINE

Q&A: Tired of babysitting my veterinary team members

June 1, 2011

Q: I've worked as a practice manager for 10 years and I still can't get people to take responsibility. What can I do to encourage my team members to step up to the plate? —Burnt-out

Source: FIRSTLINE

6 keys to communication, á la Shawn McVey

May 7, 2011

CVC Washington D.C. Power Hour speaker explains how to engage in more effective conversations.

Source: FIRSTLINE

Q&A: How should I deal with a veterinary boss that shouts and curses at me?

May 1, 2011

No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.

Source: FIRSTLINE

Ask Shawn: An inappropriate imitation request

February 1, 2011

My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?

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