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Firstline Video Blog
Source: FIRSTLINE

Video blog: Avoid certain phrases when talking to clients

March 10, 2010

Saying the wrong thing to clients could result in misunderstandings about the care their pets need.

Source: FIRSTLINE

Video blog: Mystery shopping for improved service

January 28, 2010

How to use mystery shoppers to improve client communications.

Source: FIRSTLINE

Video blog: Smooth appointment workflow

December 11, 2009

These scheduling secrets will calm the chaos at your practice.

Source: FIRSTLINE

Scheduling success: Follow the Rule of 3

October 14, 2009

Follow this simple rule to avoid long client wait times.

Source: FIRSTLINE

Video blog: Connect with clients through social networking

September 30, 2009

Here's how to use Twitter and Facebook to your practice's—and clients'—advantage

Source: FIRSTLINE

Video blog: Online client forms

August 19, 2009

Posting client forms online saves pet owners' time and yours.

Source: FIRSTLINE

Video blog: Role-playing done right

July 24, 2009

Role-playing doesn't have to be hokey or scary. Here's how to do it right

Source: FIRSTLINE

Video blog: How to send e-mail reminders

June 19, 2009

Follow these simple step-by-step instructions to convert phone-call reminders into e-mails.

Source: FIRSTLINE

Personalizing mass client e-mails

June 10, 2009

Save time and money by sending personalized mass e-mails to clients.

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