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Firstline Video Blog

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Source: FIRSTLINE Video blog: Avoid certain phrases when talking to clients March 10, 2010 By: Gina Toman, RVT Saying the wrong thing to clients could result in misunderstandings about the care their pets need.

Source: FIRSTLINE Video blog: Mystery shopping for improved service January 28, 2010 By: Gina Toman, RVT How to use mystery shoppers to improve client communications.

Source: FIRSTLINE Video blog: Smooth appointment workflow December 11, 2009 By: Gina Toman, RVT These scheduling secrets will calm the chaos at your practice.

Source: FIRSTLINE Scheduling success: Follow the Rule of 3 October 14, 2009 By: Gina Toman, RVT Follow this simple rule to avoid long client wait times.

Source: FIRSTLINE Video blog: Connect with clients through social networking September 30, 2009 By: Gina Toman, RVT Here's how to use Twitter and Facebook to your practice's—and clients'—advantage

Source: FIRSTLINE Video blog: Online client forms August 19, 2009 By: Gina Toman, RVT Posting client forms online saves pet owners' time and yours.

Source: FIRSTLINE Video blog: Role-playing done right July 24, 2009 By: Gina Toman, RVT Role-playing doesn't have to be hokey or scary. Here's how to do it right

Source: FIRSTLINE Video blog: How to send e-mail reminders June 19, 2009 By: Gina Toman, RVT Follow these simple step-by-step instructions to convert phone-call reminders into e-mails.

Source: FIRSTLINE Personalizing mass client e-mails June 10, 2009 By: Gina Toman, RVT Save time and money by sending personalized mass e-mails to clients.

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