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Front office

Team members grow the veterinary practice

February 5, 2014

Encourage staff members to be proactive about helping the practice.

Source: FIRSTLINE

Why you work in veterinary medicine

February 1, 2014

Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.

Source: FIRSTLINE

What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

Source: FIRSTLINE

Don't make these mistakes on your veterinary practice's social media feeds

December 1, 2013

Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

Source: FIRSTLINE

How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: FIRSTLINE

Top 5 ways veterinarians infuriate front-desk staff

November 13, 2013

Sometimes you can't win for losing in the clinic.

Source: FIRSTLINE

Build a better meeting

November 1, 2013

Use these ideas to take your meeting from terrible to terrific.

Team tool: Sample veterinary coach/player agreement

September 1, 2013

An agreement between a veterinary coach and a player outlines your roles and creates specific shared goals.

Veterinary practice poster: Can you put your phone away?

September 1, 2013

Use this free poster to remind veterinary team members to put away their cell phones during work hours.

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