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Office efficiency
Source: FIRSTLINE

The VHMA Files: Be a fly on the wall

June 1, 2014

Veterinary managers speak frankly about what they would like to say to practice owners.

Source: FIRSTLINE

What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

Source: FIRSTLINE

How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: FIRSTLINE

Are you a coachable team player?

August 28, 2013

Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.

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The importance of being earnest with veterinary team members

August 1, 2013

Help team members understand profits, threats and change.

Source: FIRSTLINE

Schedule tight, right in veterinary practice

August 1, 2013

A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?

Source: FIRSTLINE

Cute kitten photos: Is this making you more productive at the veterinary practice?

October 23, 2012

A study shows that looking at cute animals can improve productivity. Veterinarians and veterinary team members: Get crackin'!

Source: FIRSTLINE

Live from CVC: Get rid of phone failures at your veterinary practice

August 29, 2012

Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.

Source: FIRSTLINE

How team members should approach a temperamental veterinarian

July 19, 2012

Choose your battles wisely, improve the team and the practice.

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