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Managing clients

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Source: FIRSTLINE 5 ways to rock veterinary practice marketing February 19, 2013 By: Brendan Howard Forget fancy logos, social media strategies, and branding. It's time build your marketing from the team up.

Source: FIRSTLINE Top 10 ways to impress clients October 5, 2011 By: Fred Metzger, DVM Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

Source: FIRSTLINE Don't sidestep difficult people July 27, 2011 Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.

Source: FIRSTLINE A team-wide approach to dentistry July 6, 2011 Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.

Source: FIRSTLINE Quick tip: Improve client compliance June 6, 2011 Medication administration made easy.

Source: FIRSTLINE Video: Overcome the practice manager's biggest challenge October 6, 2010 It's difficult to please everyone all the time. But there are measures that can be taken in pursuit of that goal.

Source: FIRSTLINE Tools for celebrating June as Adopt-A-Cat Month June 3, 2010 Celebrate Adopt-A-Cat Month by downloading materials to help promote cat adoption and feline health care.

Source: Pet Poison Helpline 8 people foods that are toxic to pets May 24, 2010 By: Ahna Brutlag, DVM, MS Most clients have heard chocolate is poisonous to pets, but do they know that other common foods may also be toxic for dogs and cats?

Source: FIRSTLINE Overweight dogs may be too much like their owners January 21, 2010 A new study shows dogs that are overweight tend to have overweight owners.

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