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Managing clients
Source: FIRSTLINE

Veterinary team members rescue senior cats

May 1, 2014

When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: FIRSTLINE

Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

Source: FIRSTLINE

Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys

September 1, 2013

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Source: FIRSTLINE

Schedule tight, right in veterinary practice

August 1, 2013

A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?

Source: FIRSTLINE

5 ways to rock veterinary practice marketing

February 19, 2013

Forget fancy logos, social media strategies, and branding. It's time build your marketing from the team up.

Source: FIRSTLINE

Top 10 ways to impress clients

October 5, 2011

Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

Source: FIRSTLINE

Don't sidestep difficult people

July 27, 2011

Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.

Source: FIRSTLINE

A team-wide approach to dentistry

July 6, 2011

Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.

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