Forms for techs - Firstline
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Forms for techs

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.


Form: Choose your CE

October 1, 2013

Use this form to choose your next CE opportunity and make the most of it.

Team tool: Sample veterinary coach/player agreement

September 1, 2013

An agreement between a veterinary coach and a player outlines your roles and creates specific shared goals.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.


Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys

September 1, 2013

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Veterinary practice poster: Can you put your phone away?

September 1, 2013

Use this free poster to remind veterinary team members to put away their cell phones during work hours.


Veterinary client disability assistance checklist

August 3, 2013

Use these steps to make your practice more friendly for veterinary clients with disabilities.

Client handout: Managing a flea infestation

July 9, 2013

Use this client handout to help pet owners manage persistent parasite problems.

Team tool: Brainstorm bottleneck scenarios

June 10, 2013

Use this activity to help your team identify and overcome the areas where your service bottlenecks at your practice.


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