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Forms for techs
Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

Form: Choose your CE

October 1, 2013

Use this form to choose your next CE opportunity and make the most of it.

Team tool: Sample veterinary coach/player agreement

September 1, 2013

An agreement between a veterinary coach and a player outlines your roles and creates specific shared goals.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Source: FIRSTLINE

Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys

September 1, 2013

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Veterinary practice poster: Can you put your phone away?

September 1, 2013

Use this free poster to remind veterinary team members to put away their cell phones during work hours.

Source: FIRSTLINE

Veterinary client disability assistance checklist

August 3, 2013

Use these steps to make your practice more friendly for veterinary clients with disabilities.

Client handout: Managing a flea infestation

July 9, 2013

Use this client handout to help pet owners manage persistent parasite problems.

Team tool: Brainstorm bottleneck scenarios

June 10, 2013

Use this activity to help your team identify and overcome the areas where your service bottlenecks at your practice.

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