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Client communication for techs

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Source: FIRSTLINE Do veterinary team members need to follow the medical standards of their practice? March 14, 2013 A singular vision will benefit the clinic at large.

Source: FIRSTLINE Top tips for telephones in the veterinary practice February 11, 2013 Treat the phone like the revenue source it is.

Source: VETERINARY ECONOMICS Posts and tweets about nutrition and obesity February 1, 2013 Use your social media network to educate clients and raise awareness about nutrition and obesity with these tweets and posts.

Source: VETERINARY ECONOMICS Posts and tweets about diagnostics January 2, 2013 Use your social media network to educate clients and raise awareness about the importance of diagnostics with these tweets and posts.

Source: FIRSTLINE Keep role-playing in veterinary staff meetings productive September 13, 2012 By: Ernest E. Ward Jr., DVM Demonstration of proper interactions is a useful training tool.

Source: FIRSTLINE Talking to upset veterinary clients July 25, 2012 By: Shawn G. McVey, MA, MSW Don't ignore your emotions, but don't fight them.

Source: FIRSTLINE A veterinary team member reacts to her pet's illness July 11, 2012 By: Julie Mullins A staff member becomes a client and learns a lesson in empathy.

Source: FIRSTLINE Top 10 ways for veterinary clinics to blow it on social media June 21, 2012 Your team may be mishandling Twitter and Facebook. Watch and learn.

Source: VETERINARY ECONOMICS Posts and tweets about behavior June 18, 2012 Use these Facebook posts and tweets to raise veterinary clients' awareness about behavior issues.

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