Client communication for managers - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Client communication for managers
Source: FIRSTLINE

Team members and the veterinary practice's social media

March 24, 2014

Wherein cute cat photos can actually save lives.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

10-minute drill: wellness diagnostics

October 1, 2013

Use these resources to educate pet owners about the diagnostics the veterinarian uses to assess their pets' health.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Source: FIRSTLINE

Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic

August 26, 2013

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Source: FIRSTLINE

Summer lovin' or summer anxiety?

June 17, 2013

Use this advice to help veterinary clients ease their pet's anxiety.

Source: FIRSTLINE

Making euthanasia easier on veterinary clients

May 3, 2013

Keep pet owners informed every step of the way.

Source: FIRSTLINE

Do veterinary team members need to follow the medical standards of their practice?

March 14, 2013

A singular vision will benefit the clinic at large.

ADVERTISEMENT

Click here