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Client service for managers
Source: FIRSTLINE

Make time to talk to pet owners about parasites

March 1, 2014

Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Source: FIRSTLINE

Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic

August 26, 2013

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Source: FIRSTLINE

Schedule tight, right in veterinary practice

August 1, 2013

A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?

Source: FIRSTLINE

Summer lovin' or summer anxiety?

June 17, 2013

Use this advice to help veterinary clients ease their pet's anxiety.

Source: Pet Poison Helpline

Are those packaging freshness packets really toxic to dogs?

May 31, 2013

Find out which freshness packets are toxic to dogs.

Source: FIRSTLINE

Making euthanasia easier on veterinary clients

May 3, 2013

Keep pet owners informed every step of the way.

Source: FIRSTLINE

Do veterinary team members need to follow the medical standards of their practice?

March 14, 2013

A singular vision will benefit the clinic at large.

Source: FIRSTLINE

Top tips for telephones in the veterinary practice

February 11, 2013

Treat the phone like the revenue source it is.

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