Tips to help the veterinary team communicate with pet owners - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Client Relations
Source: FIRSTLINE

Say you're sorry

September 1, 2006

Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.

Source: FIRSTLINE

3 reasons clients don't comply

July 1, 2010

Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.

Source: FIRSTLINE

What clients want

August 1, 2008

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Source: FIRSTLINE

Is all-natural the latest trend?

August 1, 2008

The use of green products is on the rise.

Source: FIRSTLINE

Diverse clients, diverse wants

August 1, 2008

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

Source: FIRSTLINE

Client communication: More important than ever

August 1, 2008

When clients face tough money choices, you'll need to be prepared to explain the care their pets need.

Source: FIRSTLINE

The changing face of clients

August 1, 2008

Pet owner diversity calls for creative client service.

Source: FIRSTLINE

Are clients spending more—or less?

August 1, 2008

Pets still need care even when times are tight.

Source: FIRSTLINE

Pull-ups push back at stress

July 1, 2008

When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.

ADVERTISEMENT

Click here