Source: FIRSTLINE
September 1, 2006
Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
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Source: FIRSTLINE
July 1, 2010
By:
Monica Dixon Perry, CVPM
Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.
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Source: FIRSTLINE
August 1, 2008
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
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Source: FIRSTLINE
August 1, 2008
The use of green products is on the rise.
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Source: FIRSTLINE
August 1, 2008
Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.
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Source: FIRSTLINE
August 1, 2008
When clients face tough money choices, you'll need to be prepared to explain the care their pets need.
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Source: FIRSTLINE
August 1, 2008
Pet owner diversity calls for creative client service.
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Source: FIRSTLINE
August 1, 2008
Pets still need care even when times are tight.
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Source: FIRSTLINE
July 1, 2008
By:
Therese Holmes
When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.
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