Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures—created by attendees in continuing education courses on reception skills—and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.
Many horse breeds have a defining characteristic—such as a dishy face or a distinctive color. Study the trait pictured and see if you can determine the breed. Then test your knowledge by clicking the "next" button to see the answer. Start with the horse below.