Answers to the veterinary team's practice management questions - Firstline
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Source: FIRSTLINE

The boss snips away at our pay

January 1, 2014

I'm the office manager of a small hospital, and I found out the practice owner had our payroll clerk deduct an hour of pay for our staff members for a lunch and learn. She also makes us carry overtime to the next pay period because she refuses to pay overtime. What can I do?

Source: FIRSTLINE

How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: FIRSTLINE

Our veterinary team is broken

November 1, 2013

Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?—Feeling expendable

Source: FIRSTLINE

How to work in your veterinary clinic after losing a beloved pet

September 1, 2013

Q: Six months ago I lost my beloved pet. Over the past several weeks I've been struggling to deal with the sad parts of my job. I can work a double shift and deal with angry clients, but I still can't room a euthanasia appointment. It seems like I'm always on the verge of tears.

Source: FIRSTLINE

I'm fed up with the manager at my veterinary clinic

September 1, 2013

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!

Source: FIRSTLINE

Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic

August 26, 2013

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Source: FIRSTLINE

Facebook foibles in a veterinary practice

November 1, 2012

One of the technicians at our practice has made friends with a lot of the practice's clients on Facebook. The problem is, sometimes she posts personal comments about her politics and her activities that make me uncomfortable. As the practice manager, should I say anything?

Source: FIRSTLINE

Put parasites in their place

November 1, 2012

How do we change the conversation with veterinary clients from the cost of parasite prevention to the value of protection?

Source: FIRSTLINE

Make a connection with older veterinary clients

September 1, 2012

Focus on compassion when working with elderly clients.

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