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Audio and Video

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Source: FIRSTLINE Eliminate gossip in the veterinary clinic April 26, 2013 By: Ernest E. Ward Jr., DVM Clamp down on this culture killer.

Source: FIRSTLINE Top 5 ways veterinary technicians fail doctors April 10, 2013 Doctors weigh in on how techs leave them hanging.

Source: FIRSTLINE Top tips for telephones in the veterinary practice February 11, 2013 Treat the phone like the revenue source it is.

Source: FIRSTLINE Bring positivity to your veterinary team on down mornings January 23, 2013 Your outlook?and that of your staff?is in your own hands.

Source: FIRSTLINE Firstline receives makeover January 17, 2013 Check out the exciting changes.

Source: FIRSTLINE Top 10 reasons to come in to work sick January 3, 2013 Power though it and do your work! Or ... maybe not.

Source: FIRSTLINE How to boost positivity in your veterinary team when you're not the boss November 14, 2012 Enthusiasm among co-workers feels organic, not mandated by management.

Source: FIRSTLINE Beat back veterinary team member bickering October 17, 2012 Manage interpersonal conflict before the damage is done.

Source: FIRSTLINE Top 10 ways veterinarians infuriate their technicians September 19, 2012 Hospital howlers that send the team screaming.

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