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Source: FIRSTLINE Highest-rated cartoon: Water fountain May 20, 2009 Read the week's highest-rated cartoon.

Source: FIRSTLINE 15 time-savers for the whole team July 1, 2011 By: Marianne Mallonee Learn how to face your to-do list before it comes back to bite you.

Source: FIRSTLINE Top 10 ways to make your patients hate you June 23, 2011 Why would you want your patients to like you?

Source: FIRSTLINE 7 morale boosters to pump up your practice June 9, 2011 These from-the-trenches tips are proven to lift veterinary team members' spirits. And they just might increase client satisfaction as well. After all, a happy staff equals a happy clinic.

Source: FIRSTLINE The 5 most difficult veterinary clients June 1, 2011 By: Debbie Allaben Gair, CVPM, Christine Hall Johnson Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE Managers: 5 reasons receptionists hate you May 24, 2011 By: Debbie Boone, BS, CCS, CVPM Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures—created by attendees in continuing education courses on reception skills—and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.

Source: FIRSTLINE 5 ways to enrich patients' environment at your practice May 1, 2011 By: Sherrie Yuschak, RVT Consider the five senses and create a peaceful practice environment for your stressed-out patients.

Source: FIRSTLINE Royal BreedQuiz: Do you know your palace pets? April 26, 2011 Experiencing withdrawals now that Kate and William's wedding is over? Put on your royal thinking cap and test your knowledge of dog breeds and English royalty.

Source: FIRSTLINE BreedQuiz: Can you identify these 4 horses? April 15, 2011 Many horse breeds have a defining characteristic—such as a dishy face or a distinctive color. Study the trait pictured and see if you can determine the breed. Then test your knowledge by clicking the "next" button to see the answer. Start with the horse below.

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