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Back office
Source: FIRSTLINE

Ask Shawn: When your rule maker's a rule breaker

June 30, 2014

Smart policies are good for the veterinary clinic--even for those who make them.

Source: FIRSTLINE

Team training tool: Sample veterinary technician expectation log

April 1, 2014

Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations

Source: FIRSTLINE

Why you work in veterinary medicine

February 1, 2014

Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.

Source: FIRSTLINE

What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

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How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: FIRSTLINE

Taming your veterinary clinic's cat

September 1, 2013

Team members tame Teeter's totter issue with a special solution to manage this feline's mischief.

Source: FIRSTLINE

Sample script: Asking your veterinary practice owner to open the books

August 7, 2013

Use this advice on how to talk about the practice's finances with your boss.

Source: FIRSTLINE

Sample veterinary appointment schedule

August 1, 2013

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Source: FIRSTLINE

Sample veterinary appointment schedule

August 1, 2013

Use this sample appointment schedule to plan for emergencies and same-day appointments.

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