Communication tools for the veterinary team - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Communication
Source: FIRSTLINE

What breed is that client?

December 1, 2005

Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress is to see your clients for the different breeds they are—and adjust your approach accordingly.

Source: FIRSTLINE

Caring for older pets

December 1, 2005

In 56 percent of practices, team members begin educating clients about geriatric care when their pets are 7 to 9 years old, according to a recent survey by VetMedTeam.com.

Source: FIRSTLINE

Different strokes for different folks

December 1, 2005

The doctor doesn't apply practice policies consistently. How can I ask for fair treatment?

Source: FIRSTLINE

Staffers of the round table

December 1, 2005

Staff members at Danforth Animal Hospital in Edmond, Okla., turned their monthly staff meetings into a roundtable discussion, says Pam Crabtree, RVT.

Source: FIRSTLINE

Advertising an open door

December 1, 2005

As the practice manager, how can I encourage team members to come to me with their problems first, before approaching the owner?

Source: FIRSTLINE

Back to school

December 1, 2005

I'm interested in continuing education and more job training, but every time I approach the doctor, she blows me off. What should I do?

Source: FIRSTLINE

Curb your boss's anger

December 1, 2005

The veterinarian I work for has anger-control problems. He can be verbally abusive to staff members and sometimes clients. What can I do?

Source: FIRSTLINE

Paging Dr. X

October 1, 2005

Dr. X is running behind–again. But you don't want to interrupt him in front of the client. Here's an easy solution: Get him a pager. Shelly Hiemer, CVT, a technician at AMVET in Otsego, Minn., says her doctor chose to carry one so staff members could notify him when problems arise without interrupting. Then they developed a message system to indicate the degree of emergency. For example, if the team pages the doctor with number 33, he has 10 minutes to wrap up and get to the next client. Number 66 means he only has five minutes, and 99 means it's an emergency.

Source: FIRSTLINE

We need a meeting

October 1, 2005

We never have staff meetings, and no one ever knows what's going on in the practice. How can we encourage staff meetings?

ADVERTISEMENT

Click here