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Pearls of Practice

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Source: FIRSTLINE Sample script: Offer smooth discharge visits July 1, 2008 By: Pam Stevenson, CVPM You: Hello, Ms. Worrysome.

Source: FIRSTLINE Capture new pets' photos June 1, 2008 By: Dan Meakin, DVM What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Source: FIRSTLINE Sample script: Turn phone shoppers into clients June 1, 2008 By: Gina Toman, RVT When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE Count pets in case of evacuation June 1, 2008 By: Joanne Bowman, RVT After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE Make time to share June 1, 2008 By: Tanya Elmore Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

Source: FIRSTLINE Celebrate Client Appreciation Week May 1, 2008 By: Denise Shifflett Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

Source: FIRSTLINE Build a buzz with client seminars May 1, 2008 By: Tracey Nowers, CVT Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

Source: FIRSTLINE Sample script: How to discuss chronic pain management May 1, 2008 By: Robin Downing, DVM, Dipl. AAPM "Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Source: FIRSTLINE Bond your team with bonuses April 1, 2008 By: Marianne Hay, LVT Bonuses are more than a way to say thanks at VetSelect Animal Hospital in Novi, Mich.

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