Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

7 tips to defuse angry clients

July 1, 2008

Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

Source: FIRSTLINE

Patient record checklist

July 1, 2008

Use these checklist to help update and ensure complete patient medical records.

Source: FIRSTLINE

Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE

Bring peace back to your practice

July 1, 2008

No more drama.

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Don't debate--communicate!

July 1, 2008

Learn to take the sting out of verbal darts and head off conflicts with co-workers.

Source: FIRSTLINE

Sample conflict resolution plan

July 1, 2008

Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.

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