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Communication Strategies

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Source: FIRSTLINE 8 tips to get heard June 1, 2008 You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.

Source: FIRSTLINE Help light team members' fire June 1, 2008 By: Debbie Allaben Gair, CVPM Q. How do I inspire an uninspired team member?

Source: FIRSTLINE Sample script: Turn phone shoppers into clients June 1, 2008 By: Gina Toman, RVT When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE Put new hires on the right path June 1, 2008 By: Julie Gurnon Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Source: FIRSTLINE 6 statements that burst your bubble June 1, 2008 By: Felicia Daniels Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.

Source: FIRSTLINE Tips to tailor your message June 1, 2008 By: Caitlin Rivers One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Source: FIRSTLINE Count pets in case of evacuation June 1, 2008 By: Joanne Bowman, RVT After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE Brian Conrad demonstrates asking a superior to delegate May 20, 2008 By: Brian C. Conrad, CVPM Learn how to encourage your doctor or manager to pursue an idea for change with you.

Source: FIRSTLINE Payment procrastinators May 1, 2008 By: Pamela Stevenson, CVPM Q. What do you do when clients say at checkout they want to pay later?

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