Communication and management tools for the veterinary team - Firstline
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Source: FIRSTLINE

5 steps to prep for painful discussions

September 1, 2012

Pet owners don't want their animals to hurt. But when you tell veterinary clients their pets are suffering, your words might also cause pain. Here's how to lessen the hurt and help pets and clients feel better.

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Don't let emergency veterinary calls turn you upside down

September 1, 2012

Use these materials to educate team members about how to crack that tough nut—the nonurgent emergency call. Follow the directios to get your practice back on its feet by preparing an educational meeting on this topic.

Source: FIRSTLINE

Lost and Found

June 1, 2012

Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back.

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Ease the strain of chronic illness for veterinary clients

June 1, 2012

The path for clients with chronically ill pets can be difficult and paved with pitfalls. Here's how to ease clients' way down this long and winding road.

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The veterinary team member's guide to dating and workplace relationships

June 1, 2012

Whether it's a budding workplace romance, best friend blues, or family drama, personal relationships can really wreck the peace in a veterinary practice. Practice management experts and team members who've been there will offer advice to keep personal relationships from interfering with professional life.

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Keep out! How veterinary clients block you

June 1, 2012

Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.

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Tame the abusive veterinary client

May 1, 2012

Learn how to soothe ruffled tempers and help clients sheathe their claws.

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Team members: Reignite your passion for the profession

October 19, 2011

Keep things fresh and your professional outlook will remain positive.

Source: FIRSTLINE

Top 10 ways to impress clients

October 5, 2011

Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

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