Audio and video clips offer advice from veterinary experts - Firstline
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Source: FIRSTLINE

Being micromanaged? Here's Mark Opperman's advice

July 8, 2009

You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.

Source: FIRSTLINE

Need to save time? Here are two easy ideas

June 29, 2009

Team members are already texting and downloading forms, so why not put this technology to use in practice?

Worst way to announce changes to the team

June 24, 2009

Avoid this snafu when telling team members about new practice protocols.

Source: FIRSTLINE

How to make a great first impression with clients

June 24, 2009

Show pet owners the love and they'll keep coming back to your practice.

Source: FIRSTLINE

Video blog: How to send e-mail reminders

June 19, 2009

Follow these simple step-by-step instructions to convert phone-call reminders into e-mails.

Source: FIRSTLINE

The buzz about Firstline Live

June 19, 2009

Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.

Source: FIRSTLINE

Personalizing mass client e-mails

June 10, 2009

Save time and money by sending personalized mass e-mails to clients.

Source: FIRSTLINE

(Part 2) Technicians and dermatology: Skin scrapings

June 10, 2009

When scraping for Demodex canis, follow these rules from Dr. Paul Bloom, DACVDM, DABVP.

Source: FIRSTLINE

Dermatology quiz for technicians and team members

June 4, 2009

Can team members help catch dermatologic cases by identifying which itch is which? Look at these four photos to see.

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