Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

Q&A: The importance of a personal veterinary-client-patient relationship

June 1, 2013

Dr. Andrew Roark says despite all the advances in technology, until pets can talk, the physical exam is still essential.

Source: dvm360

The dermatology toolkit

June 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain dermatology issues to pet owners. (With an educational grant provided by Zoetis)

Source: DVM360 MAGAZINE

How do veterinarians even function?

June 1, 2013

I really worry about some of my veterinary clients. And I know lots of people worry about me.

Source: DVM360 MAGAZINE

How veterinary clients ruin everything

June 1, 2013

So you've crafted the perfect schedule. Too bad pet owners have to show up and wreck it.

Source: DVM360 MAGAZINE

Refusing to euthanize a healthy pet

June 1, 2013

Should a veterinarian end an animal's life if there are options for a bright future?

Source: FIRSTLINE

A spoiled dog ... and a forgotten cat

May 20, 2013

Help pet owners who don?t bring their cats to the veterinarian by asking about them.

Source: DVM360 MAGAZINE

Welcome to a veterinarian's crazy town

May 1, 2013

Population: My veterinary clients.

Source: FIRSTLINE

Sample script: 3 responses to veterinary clients who resist vaccines

May 1, 2013

Consider these three ways to overcome client objections with advice from Liza W. Rudolph, BAS, CVT, VTS (Canine/Feline), a technician with the internal medicine service at Saint Francis Veterinary Center in Woolwich Township, N.J.:

Source: dvm360

The senior care toolkit

May 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

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