Source: FIRSTLINE
April 1, 2007
Your practice is unique. Maybe you offer a service others don't, or maybe you just do it better. But if you don’t tell clients why you're so special, they just might miss it. And wouldn't that be a shame?
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Source: FIRSTLINE
April 1, 2007
By:
Lorraine Monheiser List, CPA, CVA, MEd
Your practice isn't a bank, and you're not a loan officer. Use these eight strategies to make sure your practice gets paid for services--so the practice owner can pay you.
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Source: FIRSTLINE
April 1, 2007
By:
Collin Babcock
Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.
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Source: FIRSTLINE
March 1, 2007
By:
Laura Greer
Want a fun, educational way to jazz up your reception area? Post a quiz on your bulletin board, says Laura Greer, practice manager for Above and Beyond Pet Care Hospital in Lubbock, Texas. Her practice uses quizzes to keep waiting clients informed and entertained. For example: I come in sizes that range from 2 pounds to 200 pounds, and I sweat through my feet. What am I? Answer: a dog.
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Source: FIRSTLINE
January 1, 2007
You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
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Source: FIRSTLINE
January 1, 2007
By:
Sara L. Sharp, CVT, VTS (Dentistry)
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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Source: FIRSTLINE
January 1, 2007
By:
Dr. Gary Patronek
Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?
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Source: FIRSTLINE
January 1, 2007
By:
Heather Kirkwood
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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