Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

A new spin on 6 marketing musts

April 1, 2007

Your practice is unique. Maybe you offer a service others don't, or maybe you just do it better. But if you don’t tell clients why you're so special, they just might miss it. And wouldn't that be a shame?

Source: FIRSTLINE

Don't let fees fly out the door

April 1, 2007

Your practice isn't a bank, and you're not a loan officer. Use these eight strategies to make sure your practice gets paid for services--so the practice owner can pay you.

Source: FIRSTLINE

Who's that dog?

April 1, 2007

Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.

Source: FIRSTLINE

Keep 'em guessing

March 1, 2007

Want a fun, educational way to jazz up your reception area? Post a quiz on your bulletin board, says Laura Greer, practice manager for Above and Beyond Pet Care Hospital in Lubbock, Texas. Her practice uses quizzes to keep waiting clients informed and entertained. For example: I come in sizes that range from 2 pounds to 200 pounds, and I sweat through my feet. What am I? Answer: a dog.

Source: FIRSTLINE

10 client turnoffs

January 1, 2007

You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.

Source: FIRSTLINE

Take a bite out of plaque

January 1, 2007

Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.

Source: FIRSTLINE

Fluffy's 9 lives

January 1, 2007

What's a pet worth? It may be more than you think. Consider the case of Fluffy.

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How many is too many?

January 1, 2007

Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?

Source: FIRSTLINE

5 Fishy phrases that isolate clients

January 1, 2007

What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.

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