Communication tools for the veterinary team - Firstline
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Communication
Source: FIRSTLINE

When the doctor doesn't see the problem

October 1, 2005

Favoritism, morale problems, unbearable associates–sometimes the doctor just doesn't see the issue. Use these strategies to clean off the doctor's rose-colored glasses, without making him or her mad.

Source: FIRSTLINE

Tips to tackle difficult discussions

October 1, 2005

It's hard to find the right words when you're broaching a topic that could spark tempers. Here's help to head off eruptions with co-workers, clients, or the boss.

Source: FIRSTLINE

Confronting sexism

August 1, 2005

The owner of my practice makes rude remarks about women's work abilities. Should I confront the doctor about his sexist comments?

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Handling Mr. Nasty

August 1, 2005

Do I have to be nice if a client is really rude?

Source: FIRSTLINE

Cell phone inconvenience

August 1, 2005

Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse.

Source: FIRSTLINE

Encouraging an open mind

August 1, 2005

My doctor doesn't like to change. How can I make him more open to new ideas and approaches?

Source: FIRSTLINE

It's worth calling the veterinarian "doctor"

August 1, 2005

When you use the title your boss earned, you build respect for your team, increase your authority with clients, and lay the groundwork for a more professional workplace. And that's just for starters

Source: FIRSTLINE

When the doc's just not buying it

August 1, 2005

The practice owner won't invest in a piece of new equipment that I think we really need. How can I convince her to buy?

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