Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Added value at no extra charge

October 1, 2008

Little gestures go a long way—especially when the client doesn't have to pay for them.

Source: FIRSTLINE

Find that tag

September 1, 2008

Here's a tasty solution for X-ray tag organization.

Source: FIRSTLINE

Grow new technicians

September 1, 2008

Take one motivated candidate, add an annual school allowance, and what do you get?

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

Source: FIRSTLINE

Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE

Pull-ups push back at stress

July 1, 2008

When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.

Source: FIRSTLINE

Make time to share

June 1, 2008

Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

Source: FIRSTLINE

Capture new pets' photos

June 1, 2008

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

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