Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Home sweet hospital

April 1, 2008

Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo.

Source: FIRSTLINE

Keep team bonding a tail-wagging time

April 1, 2008

Hosting special events for team members and their families can build better working relationships and strengthen the support system in your practice, says Debbie Allaben Gair, CVPM, a Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich.

Source: FIRSTLINE

A pet's picture: priceless

April 1, 2008

The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.

Source: FIRSTLINE

Sample script: How to discuss the cost of euthanasia

April 1, 2008

"Help clients who make the difficult choice to euthanize their pet by approaching the associated costs with sincere consideration," says Sharon DeNayer, a Firstline Editorial Advisory Board member and the clinic manager at Windsor Veterinary Clinic in Windsor, Colo.

Source: FIRSTLINE

Huddles offer more chances to score

April 1, 2008

Move over, Steelers, there's a new team in town.

Source: FIRSTLINE

Sample script: When tempers flare

March 1, 2008

Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

Source: FIRSTLINE

Have your people call my people

March 1, 2008

Pet owners with hospitalized pets at Associated Veterinary Specialists in Bridgeton, Mo., always know news about their pet's condition is just a phone call away.

Source: FIRSTLINE

Hunt for a good time

March 1, 2008

To keep the team eggs-ited at Cloverleaf Animal Hospital in Westfield Center, Ohio, Linda Randall, DVM, AVBP, and Susan Harr, the practice manager, host an annual indoor spring egg hunt at their one-doctor practice.

Source: FIRSTLINE

On the Job: Shannon Miller, DVM

March 1, 2008

One night about a year ago, I was on call but had important business to attend to—I was standing in line at a local bookstore waiting for the release of the latest book in the Harry Potter series. It was midnight, and true to form, my pager, the black box of evil, chimed.

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