ADVERTISEMENT

Communication Strategies

« Previous

12345678910111213141516171819

Next »

Source: FIRSTLINE Every breath you take May 1, 2008 By: Portia Stewart He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Source: FIRSTLINE Our client is obsessed with tests May 1, 2008 By: Jim Kramer, DVM, CVPM Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Source: FIRSTLINE Sample script: How to discuss chronic pain management May 1, 2008 By: Robin Downing, DVM, Dipl. AAPM "Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Source: FIRSTLINE Scratch the itch May 1, 2008 By: Portia Stewart Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Source: FIRSTLINE When pet owners lie May 1, 2008 By: Craig Woloshyn, DVM Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE How to catch lost charges May 1, 2008 By: Nancy Potter Q. How can we make sure we capture all the services performed during appointments?

Source: FIRSTLINE A lesson from Firstline Live: April 22, 2008 By: Portia Stewart There's a simple reason my practice's compliance rate was twice the AAHA compliance study numbers. It's communication," says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore about how to improve communication and boost compliance.

Source: FIRSTLINE Plan for a seamless transition April 1, 2008 By: Michelle Guercio, CVT, CVPM Q. I've just been promoted to practice manager. How can I make sure I'm successful?

Source: FIRSTLINE Sample script: How to discuss the cost of euthanasia April 1, 2008 By: Sharon DeNayer "Help clients who make the difficult choice to euthanize their pet by approaching the associated costs with sincere consideration," says Sharon DeNayer, a Firstline Editorial Advisory Board member and the clinic manager at Windsor Veterinary Clinic in Windsor, Colo.

« Previous

12345678910111213141516171819

Next »

ADVERTISEMENT