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Audio and Video
Source: FIRSTLINE

Video: Mark Opperman, CVPM, explains a drama-free way to fire an employee

May 13, 2009

Here's how to take the emotion out of termination.

Source: FIRSTLINE

Web 102—opening an online store

May 7, 2009

Here's an easy way to take the edge away from Internet pharmacies.

Source: FIRSTLINE

Web 101—how to start a practice site

April 22, 2009

Have you been given the task of creating a Web site? Here's where to begin.

Source: FIRSTLINE

How to avoid conflict with new associates

March 23, 2009

Here are three tips for how to adapt to the new doctor—without fighting

Source: FIRSTLINE

Annual report cards key to client compliance

March 16, 2009

Learn what to ask clients to lock in compliance.

Source: FIRSTLINE

Client retention: Do you really know your numbers?

March 12, 2009

Tracking your total clients doesn't tell you the whole story.

Source: FIRSTLINE

What's the key to success? The 3 Rs

December 4, 2008

Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.

Source: FIRSTLINE

No. 1 team trend

November 20, 2008

Turnover is a perennial problem. Learn what you'll face in the new year—and how to ease the strain.

Source: FIRSTLINE

Stop social loafing: Part 2

October 30, 2008

Work gets done in a group when every individual is motivated. Here's how to get people going.

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