Source: FIRSTLINE
July 1, 2008
By:
Sheila Grosdidier, BS, RVT
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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Source: FIRSTLINE
June 1, 2008
By:
Karen E. Felsted, CPA, MS, DVM, CVPM
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
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Source: FIRSTLINE
June 1, 2008
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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Source: FIRSTLINE
June 1, 2008
By:
Joanne Bowman, RVT
After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.
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Source: FIRSTLINE
June 1, 2008
By:
Felicia Daniels
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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