Source: FIRSTLINE
February 1, 2009
By:
Debbie Allaben Gair, CVPM
When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons.
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Source: FIRSTLINE
January 1, 2009
By:
Shawn G. McVey, MA, MSW
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
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Source: FIRSTLINE
January 1, 2009
By:
Jennifer Ortman
See how one copper-colored pit bull charmed an entire practice and found her own pot of gold—a loving family.
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Source: FIRSTLINE
December 1, 2008
By:
Katherine Bontrager
You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.
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Source: FIRSTLINE
July 1, 2008
By:
Kelly Stazyk
Take charge of the problems that swamp your practice and make it a brighter day for your team.
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Source: FIRSTLINE
June 1, 2007
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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Source: FIRSTLINE
January 1, 2007
By:
Heather Kirkwood
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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