Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: Firstline Supplements

Screen out parasites

November 1, 2006

Most clients would be pretty grossed out to find a flea or tick on their pets. But they don't always take all the steps to protect their pets from infestations. That's where you come in. You want to start pet owners off on the right paw, so begin discussing parasite control the first day clients visit with their new pets.

Source: FIRSTLINE

Ask Amy: Clients deserve updates

November 1, 2006

My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?

Clients brush off our dental recommendations

November 1, 2006

How do I make a dental recommendation to clients who've refused this care before?

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Web exclusive: 5 client handouts

November 1, 2006

Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.

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Will clients accept changes?

November 1, 2006

Q: How do you implement major changes, such as mandatory preanesthetic blood work, without alienating long-term clients?

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Make time for special deliveries

November 1, 2006

Do you see the faces of your elderly or disabled clients as often as you'd like? When the team at Millsap Veterinary Clinic in Millsap, Texas, noticed some older clients were missing their pets' checkups, they started asking questions—and uncovered a transportation problem. Their solution: a pet taxi.

Source: FIRSTLINE

Tis the season for fun

November 1, 2006

You don't need to be high on Halloween candy or tipsy on eggnog to enjoy the end-of-year madness. Try these tips to spread the holiday cheer.

Source: FIRSTLINE

The client said no. Now what?

November 1, 2006

The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.

Source: FIRSTLINE

The pen is mightier with the brush

November 1, 2006

The key to convincing clients to schedule dental appointments for their pets might just have everything to do with your pen, says Louise Dunn, a practice management consultant with Snowgoose Veterinary Management Consultants in Greensboro, N.C. She offers this tip to market your dental program:

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