Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE

Build a buzz with client seminars

May 1, 2008

Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

Source: FIRSTLINE

Celebrate Client Appreciation Week

May 1, 2008

Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

Source: FIRSTLINE

Sample script: How to discuss chronic pain management

May 1, 2008

"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Source: FIRSTLINE

Sample script: How to discuss the cost of euthanasia

April 1, 2008

"Help clients who make the difficult choice to euthanize their pet by approaching the associated costs with sincere consideration," says Sharon DeNayer, a Firstline Editorial Advisory Board member and the clinic manager at Windsor Veterinary Clinic in Windsor, Colo.

Source: FIRSTLINE

Keep team bonding a tail-wagging time

April 1, 2008

Hosting special events for team members and their families can build better working relationships and strengthen the support system in your practice, says Debbie Allaben Gair, CVPM, a Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich.

Source: FIRSTLINE

A pet's picture: priceless

April 1, 2008

The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.

Source: FIRSTLINE

Home sweet hospital

April 1, 2008

Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo.

Source: FIRSTLINE

Bond your team with bonuses

April 1, 2008

Bonuses are more than a way to say thanks at VetSelect Animal Hospital in Novi, Mich.

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