Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Find that tag

September 1, 2008

Here's a tasty solution for X-ray tag organization.

Source: FIRSTLINE

Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

Source: FIRSTLINE

Pull-ups push back at stress

July 1, 2008

When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.

Source: FIRSTLINE

Capture new pets' photos

June 1, 2008

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE

Make time to share

June 1, 2008

Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

Source: FIRSTLINE

Celebrate Client Appreciation Week

May 1, 2008

Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

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