Learn how to encourage your doctor or manager to pursue an idea for change with you.
In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.
Shawn McVey explains emotional intelligence.
Shawn McVey gives insights on changing your work culture.
Sheila Grosdidier discusses the importance of explaining pets' treatment options to clients.
Shawn McVey explains why your practice's appearance really matters.
Listen to audio from the Firstline roundtable.
Listen to audio from the Firstline roundtable
Listen to excerpts from the Firstline roundtable, "Why do technicians leave?"