When a group of team members gets together, less gets done. Why? Social loafing. Learn how to stop this efficiency-busting phenomenon.
Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil.
This video explains why money matters, even when you're not the owner.
Learn how to encourage your doctor or manager to pursue an idea for change with you.
In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.
Shawn McVey explains emotional intelligence.
Shawn McVey gives insights on changing your work culture.
Shawn McVey explains why your practice's appearance really matters.
Sheila Grosdidier discusses the importance of explaining pets' treatment options to clients.