Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

How to harness a pitchfork-wielding horde for your veterinary practice

April 1, 2013

In the right forum, your veterinary clients can be your best defense.

Source: FIRSTLINE

3 tips to connect with clients

April 1, 2013

It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.

Source: dvm360

The vaccinations toolkit

April 1, 2013

Vaccination recommendations can be confusing to pet owners. This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain vaccinations to pet owners. (With an educational grant provided by Zoetis)

Source: FIRSTLINE

The 3 times rule helps lock in stools

April 1, 2013

In addition to educating clients about zoonoses and sending parasite prevention reminders, Nancy Potter, a Firstline Editorial Advisory Board member and practice manager at Olathe Animal Hospital in Olathe, Kan., says her practice uses the "three times" rule to make sure pets get fecal exams.

Source: FIRSTLINE

Sample script: when veterinary clients complain about the doctor

April 1, 2013

In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?

Source: FIRSTLINE

Do veterinary team members need to follow the medical standards of their practice?

March 14, 2013

A singular vision will benefit the clinic at large.

Source: DVM360 MAGAZINE

Children's book puts euthanasia woes to rest

March 1, 2013

Veterinarian's end-of-life guide softens the sting of pet loss for pint-sized clients.

Source: DVM360 MAGAZINE

Home diagnosis: always a train wreck for veterinarians

March 1, 2013

Watch out for veterinary clients who think they know better than you.

Source: FIRSTLINE

The incredible vanishing veterinary visit

March 1, 2013

When clients start disappearing from your practice, pets don't get the care they need and the business you work for suffers. Learn the steps you can take to pull more visits out of your proverbial hat and preserve pets' health with your near-magical medical prowess.

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