Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

The 3 times rule helps lock in stools

April 1, 2013

In addition to educating clients about zoonoses and sending parasite prevention reminders, Nancy Potter, a Firstline Editorial Advisory Board member and practice manager at Olathe Animal Hospital in Olathe, Kan., says her practice uses the "three times" rule to make sure pets get fecal exams.

Source: FIRSTLINE

Sample script: when veterinary clients complain about the doctor

April 1, 2013

In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?

Source: FIRSTLINE

Do veterinary team members need to follow the medical standards of their practice?

March 14, 2013

A singular vision will benefit the clinic at large.

Source: DVM360 MAGAZINE

Children's book puts euthanasia woes to rest

March 1, 2013

Veterinarian's end-of-life guide softens the sting of pet loss for pint-sized clients.

Source: DVM360 MAGAZINE

Home diagnosis: always a train wreck for veterinarians

March 1, 2013

Watch out for veterinary clients who think they know better than you.

Source: FIRSTLINE

The incredible vanishing veterinary visit

March 1, 2013

When clients start disappearing from your practice, pets don't get the care they need and the business you work for suffers. Learn the steps you can take to pull more visits out of your proverbial hat and preserve pets' health with your near-magical medical prowess.

Source: FIRSTLINE

Mystery dermatology diagnosis at your veterinary clinic

March 1, 2013

Dermatology cases can mean heavy detective work for your clinical team. Use these tips to keep clients calm and comforted as your veterinarian unravels the evidence to reveal the culprit of the pet's distress.

Source: FIRSTLINE

Tag—you're it!

March 1, 2013

Get a chisel tool to help out in the veterinary clinic

Source: DVM360 MAGAZINE

Rabies vaccination: Should veterinarians exempt or not?

March 1, 2013

Should veterinarians exempt a pet from a state-mandated vaccination if a client asks? Beware: It could come back to bite you.

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