Tips for veterinary team members to communicate with veterinarians - Firstline
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Doctor Communication
Source: FIRSTLINE

Sample conflict resolution plan

July 1, 2008

Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.

Source: FIRSTLINE

Patient record checklist

July 1, 2008

Use these checklist to help update and ensure complete patient medical records.

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

7 tips to defuse angry clients

July 1, 2008

Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE

Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE

How much do you do?

June 1, 2008

You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

Source: FIRSTLINE

Make time to share

June 1, 2008

Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

6 statements that burst your bubble

June 1, 2008

Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.

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