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Most-viewed articles for the veterinary team - Firstline

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Are you chasing off clients?

August 1, 2006
By: Brian C. Conrad, CVPM

Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.

Source: FIRSTLINE

Tips to tackle difficult discussions

October 1, 2005
By: Portia Stewart

It's hard to find the right words when you're broaching a topic that could spark tempers. Here's help to head off eruptions with co-workers, clients, or the boss.

Source: FIRSTLINE

Hone your phone skills

August 1, 2005
By: Lori Roke Stine

Whether you answer the phone twice a day or twice a minute, these tips will help you handle a range of calls with finesse and keep conflict with clients to a minimum.

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