Source: FIRSTLINE
December 1, 2007
By:
Kelli Copeland
Pets at VCA Tanglewood Animal Hospital in Austin, Texas, don't need to be the next Bark Pitt or Catty Holmes to receive star treatment.
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Source: FIRSTLINE
December 1, 2007
What's an over-the-hill pooch to do when her winsome curves have disappeared beneath layers of fat? Winnie, a 10-year-old Schnoodle, jumped on the underwater treadmill and exercised her way to fame in the Big Dog/Big Loser Weight Loss Competition, a contest launched by Anne Chauvet, DVM, Dipl.
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Source: FIRSTLINE
December 1, 2007
By:
Sharon DeNayer
Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.
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Source: FIRSTLINE
September 1, 2007
By:
Pam Weakley
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:
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Source: FIRSTLINE
September 1, 2007
By:
Margaret Fasnacht
Tired of the usual performance rewards, Margaret Fasnacht, business manager at Animal Critical Care and Specialty Group in Malvern, Pa., decided to try a different approach. She presented reception team members with a unique gift certificate—good for one extra paid vacation day and Fasnacht's personal commitment to cover the shift on the team member's day off.
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Source: FIRSTLINE
September 1, 2007
When you say you're a technician, most people probably ask, "What's that?" You can educate your clients--and co-workers--about the job you do with an educational bulletin board.
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Source: FIRSTLINE
July 1, 2007
By:
Ranee Baker, RVT
Canines counting calories? Felines fasting? Raneé Baker, RVT, a technician at Kingsbrook Animal Hospital in Frederick, Md., developed a better plan to manage pets' weight.
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Source: FIRSTLINE
July 1, 2007
By:
Amanda Craig
Call it goofy.
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Source: FIRSTLINE
July 1, 2007
By:
Dawn Roberts
Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.
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