Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Huddles offer more chances to score

April 1, 2008

Move over, Steelers, there's a new team in town.

Source: FIRSTLINE

On the Job: Shannon Miller, DVM

March 1, 2008

One night about a year ago, I was on call but had important business to attend to—I was standing in line at a local bookstore waiting for the release of the latest book in the Harry Potter series. It was midnight, and true to form, my pager, the black box of evil, chimed.

Source: FIRSTLINE

Have your people call my people

March 1, 2008

Pet owners with hospitalized pets at Associated Veterinary Specialists in Bridgeton, Mo., always know news about their pet's condition is just a phone call away.

Source: FIRSTLINE

Sample script: When tempers flare

March 1, 2008

Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

Source: FIRSTLINE

Saved by the bell

March 1, 2008

When the school bell rings at Heritage Animal Hospital in Maple Grove, Minn., team members celebrate.

Source: FIRSTLINE

Hunt for a good time

March 1, 2008

To keep the team eggs-ited at Cloverleaf Animal Hospital in Westfield Center, Ohio, Linda Randall, DVM, AVBP, and Susan Harr, the practice manager, host an annual indoor spring egg hunt at their one-doctor practice.

Source: FIRSTLINE

Chip away resistance

January 1, 2008

For clients who believe their pet won't get lost or feel a collar and tag sufficiently identify their pet, Paige Phillips, RVT, a Firstline Editorial Advisory Board member, suggests sharing these examples of how a microchip can save the day—and their pet's life:

Source: FIRSTLINE

Reward the team with a sneak attack

January 1, 2008

The team at Concord Veterinary Center in Springville, NY, expected an uneventful monthly practice staff meeting, but Debbie Kaczmarski, LVT, the hospital manager, and Craig Wiede, DVM, the practice's owner, had another plan.

Source: FIRSTLINE

Sample script: Explain the risks of zoonosis

January 1, 2008

You can safeguard the lives of pets and their families by discussing zoonotic diseases and prevention.

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