Financial tips and tools for the veterinary team - Firstline
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Money Matters
Source: FIRSTLINE

One way clients burst my bubble

June 1, 2008

When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE

How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

Sample script: How to discuss the cost of euthanasia

April 1, 2008

"Help clients who make the difficult choice to euthanize their pet by approaching the associated costs with sincere consideration," says Sharon DeNayer, a Firstline Editorial Advisory Board member and the clinic manager at Windsor Veterinary Clinic in Windsor, Colo.

Source: FIRSTLINE

When clients can't pay

December 1, 2007

They want help, and you want to give it. Learn how to launch a compassionate care fund and generate money for your pets and clients in need.

Source: FIRSTLINE

Plant the seeds for a healthy financial future

September 1, 2007

Maybe you can imagine happily working forever. But wouldn't it be nice if you didn't have to? Here's a growth formula to help your seed money blossom into a bouquet of retirement bucks.

Source: FIRSTLINE

How much will clients pay?

August 1, 2007

The dogs, cats, birds, fish, gerbils, and hamsters you see today might look like the same animals that walked into your practice 10 years ago, but they're different. A sign of their status change might be the number of companies that cater to four-legged consumers, including Old Navy, Harley-Davidson, Origins, and Paul Mitchell, just to name a few. You can also look to what their human companions are spending on these and other products—an estimated $40.8 billion in 2007.

Source: FIRSTLINE

What's a client worth?

August 1, 2007

It's probably more than you think. For example, a typical dog owner spends $219 a year on routine veterinary care, while a cat owner spends $175, according to the 2007-2008 APPMA National Pet Owners Survey (see Figure 1).

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