Continuing education for the veterinary team

Continuing education for the veterinary team - Firstline

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Source: FIRSTLINE

Hook price shoppers

October 1, 2005
By: Sally Hickey

Don't let that next phone call be the client who got away. Use these tips from Sally Hickey, a receptionist at Short Pump Animal Hospital in Richmond, Va.

Source: FIRSTLINE

Hone your phone skills

August 1, 2005
By: Lori Roke Stine

Whether you answer the phone twice a day or twice a minute, these tips will help you handle a range of calls with finesse and keep conflict with clients to a minimum.

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